SMS/TEXT MESSAGE FAQs

Text keyword “RECYCLE” with your email address to 88769 to receive a registration email.

Why did I receive this text message?
By opting in using the information above, you agree to receive mobile contacts/alerts from Recyclebank including up to 2 SMS messages per week, and that you are 18 years of age or older, are authorized to agree to receive mobile contacts/alerts on this phone number and are responsible for any mobile message or data charges incurred. To opt out, reply STOP to any message or text STOP to 88769. For help, reply HELP to any message or text HELP to 88769. Message and data rates may apply.

What is SMS/Text Messaging?
SMS stands for Short Message Service, or text messaging. It's like mini-email. Text messaging is a service that allows you to send messages of up to 160 characters from your digital mobile phone. The message is shown in the display window of your digital phone.

How do I opt out from receiving text messages from Recyclebank?
Text STOP to opt out anytime.

How do I send a Text Message?
Every manufacturer implements text messaging on their handsets in a different way. For a definitive guide, you should consult your manufacturer's handbook or website. In general:

  1. Go to the “Messages” part of your menu
  2. Select “Create New” → “Text message”
  3. Type your Message or “KEYWORD” (you may need to press the same key multiple times to get the right letter)
  4. Send the message to the advertised short code or phone number. (Sometimes steps 3 and 4 are switched depending on the phone)

Can I use My Mobile Phone to Text?
Assuming your phone supports text messaging, the following wireless carriers are participating in this service: ATT, Verizon Wireless, Sprint/Nextel/Boost T-Mobile®, Alltel, U.S. Cellular, Virgin Mobile, Cricket Communications, Metro PCS, Dobson, Suncom, Qwest, Rural Cellular, Centennial Wireless, Cincinnati Bell, Midwest Wireless, Ntelos, Farmers Wireless, Cellular South, Union Cellular, Cellular One, Einstein Wireless, Golden State Wireless, Revol, Spring Communications.

Do I have to pay to participate in Recyclebank’s text messaging service?
This service is charged at your carrier's Standard Rates. This means that you are charged the usual fee for a text message as per your agreement with your carrier. Some promotions and downloads may be charged a premium. IN ALL CASES you will be notified of this charge in advance and will be asked to confirm that you accept this charge before you are actually billed. Check with your wireless carrier to get an overview of the different text messaging plans offered.

I tried to Text and Nothing Happened:
If you try to participate during a peak time of day, it may take some time before you receive the response message. If you are in an area with poor service, the response message may not be able to get to your mobile phone, or may be delayed.

How do I know if My Text Message is received?
If we received your text message, in most cases we will generate a response back to you immediately—but you should allow a few minutes to be sure. If you did not get a response, this could be due to:

- Connectivity and coverage issues in the send and/or receive process
- Your phone, carrier or carrier plan does not participate in 2-way text messaging across a 5 or 6 digit short code. (Note: Some carrier plans are person to person ONLY.)
- You sent it to the wrong number

I can receive text messages from my friends, but I get an error message if I try to send a message to you/short code:
Some carriers allow only person to person text messaging. Check with your wireless carrier to be sure.

I have more questions, who can help me?
Please e-mail info@recyclebank.com if we could not answer your question above.