Privacy Policy

Last Updated: March 24, 2014

This Privacy Policy is applies to your access and use of OneTwine (the "Site") owned and operated by RecycleRewards, Inc., its affiliates (collectively, "we," "us," "our" or "Recyclebank"). We are sensitive to your concerns about how we may collect and use your personally identifiable information (“PII”) that we collect from you through the Site. We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy statement ("Privacy Policy") as a result. This Privacy Policy is incorporated into our Terms of Use and Account Agreement and therefore governs your use of the Site. By visiting the Site and transacting through the Site, you are accepting the then current practices described in this Privacy Policy.

Please read this Privacy Policy and send us any questions, concerns and suggestions you may have. To contact us, please see the contact information provided below under “Contact Us”.

What OneTwine’s Privacy Policy Covers:

1. What Information Do We Collect?

The information we learn from customers helps us enhance and personalize the Site and the services we offer. We gather the following types of information:

A. Information You Give Us. We receive any information you enter on the Site or provide us in any other way (e.g., by telephone or e-mail to customer service). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, content submissions, bulletin boards, requests for suggestions or other features or services offered by us. As a result, you may be supplying us with such PII, as defined above, as your name, address and phone numbers; credit/debit card numbers, expiration date and other billing information; people to whom purchases will be shipped, including addresses and phone numbers; and purchase history.

B. Automatic Information. We automatically receive and store from the Site certain types of information whenever you interact with us. For example, as most websites do, we use "cookies" and other technologies to obtain certain types of information when your computer, mobile phone or other device (each, a “Device”) accesses the Site. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the Website's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, what browser you are using, and your Internet Protocol (“IP”) address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call any of our toll-free numbers. We associate the information we store in cookies with PII you submit while on the Site. During some visits, we may also collect technical information from your Device to help us identify your Device for fraud prevention purposes.

C. Mobile Devices. If you use a mobile Device to access the Site, we may collect certain information in addition to what we collect when you use other kinds of Devices to access the Site. We may receive information about your location and your mobile Device, including a unique identifier for your Device, your mobile operating system and the type of mobile Internet browser that you use. We may at times use this information to provide you with location-based services and information, such as advertising, search results, and other personalized content. Most mobile Devices provide users with the ability to disable location services. If you have questions about how to disable your Device's location services, we recommend you contact your mobile service carrier or your Device manufacturer.

D. Information Provided by Third Parties. We may obtain certain information about customers from third parties. This may include updated delivery or address information from carriers

E. Cookies. We use small text files called "cookies" that provide non-personally identifiable information to us regarding visitors to the Site. In addition to the URL and IP addresses of our visitors detailed above, cookies may be used to gather the date and time of all visits to the Site. We may also track the pages of the Site which users viewed during their visit, or track search terms entered on the Site by that visitor. This helps us keep track of the number of visitors to the Site and allows us to gauge the areas that are of the most interest to our visitors.

We also use Local Shared Objects (commonly known as Flash cookies) for fraud prevention and other purposes. Flash cookies are small data files that a website or App Sites on your Device. These files may contain information about your online browsing activities and preferences.

We use a third-party tracking service that uses cookies and other technologies to track non-personally identifiable information in aggregate form about visitors to the Site. This information is analyzed periodically and is used to gain a broader picture of usage patterns at the Site. We may share the non-personally identifiable information gathered through use of cookies with our advertisers and/or business partners, in order to make the Site as user-friendly as possible.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Flash cookies are not stored in the same manner as conventional cookies, and not all browser versions will delete Flash cookies when you clear conventional cookies from your browser. If you wish to block or delete Flash cookies, you should confirm whether your browser version supports this feature. You may also use Adobe's Flash Player Settings Manager to control how your Device handles Flash cookies. Because cookies allow you to take advantage of some of the Site's features, we recommend that you leave them turned on.

Some of our business partners (e.g., advertisers) use cookies on the Site. We have no access to or control over these cookies. This Privacy Policy only covers the use of cookies by Recyclebank and does not cover the use of cookies by any advertisers.

2. How Do We Use the Information We Collect and Do We Share the Information We Receive?

Information about our customers is an important part of our business. We use information we collect from the Site to communicate with you, to process your orders, to authenticate your identify, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners, if any, and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password. Additionally, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service-related announcements on occasions such as when we need to temporarily suspend the Site, the app or other service for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account with OneTwine. Your account is with Recyclebank, the owner and operator of the Site; and the information collected through the Site is used by Recyclebank for purposes of its Site and other services. You can opt-out of direct promotional communications from the Site by contacting us with the request. See the “Contact Us” section of this policy for information.

3. What Information is Collected Through Integration With Third Party Services?

A. Social Networking Sites. Where integration with a social networking site is present on the Site, it is provided to enhance the member experience. When you add any social networking service to your OneTwine online profile or log into the Site through your other social networking account(s), Recyclebank will collect relevant information necessary to enable this Site to access and collect your data contained within that particular social networking service (e.g. such as your Facebook profile information). Please remember however that the manner in which such third party social network provider uses, stores and discloses your information is governed solely by that provider’s policies, and Recyclebank will have no liability or responsibility for the privacy practices or other actions of any third party site or provider that you may enable and link to your online experience with Recyclebank.

B. Third Party Service Providers. We may from time to time work with third party businesses which sell products or services available through our Site. In some cases, these businesses may operate independent websites that sell products or services to you directly. In other cases, we operate the Site, provide services or sell product lines jointly with these businesses. In such instances, we share customer information related to those transactions with that third party.

4. Promotional Offers.

We periodically provide our customers with information about third party products and services we believe will be of interest to you and with opportunities to participate in offers and/or promotions on behalf of other businesses. Your participation in these events may require us to share data with such a business. If you do not want to receive such information or offers, on behalf of third parties or otherwise, please opt-out during registration, email us later at, or follow the unsubscribe instructions within each communication.

5. Select Partners.

From time to time, we may establish a business relationship with third parties who we believe are trustworthy and who will be asked to confirm that their privacy policies and procedures are substantially consistent with ours. In such cases, these third parties will be known as our “Select Partners”. Where we have a Select Partner, we may share and cross-reference information, including PII about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your PII with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you and for further promotional purposes. If you do not want us to share information with Select Partners, please opt-out during registration, email us later at, or follow the unsubscribe instructions within each communication.

6. Customer Reviews.

If you review a product on the Site, your review may be posted on the Site, as well as on a partners' network site that shares reviews with other shopping communities. When seeking or receiving customer testimonials or feedback, we disclose that we may post the customer’s first name along with all or a portion of his/her testimonial on the Site unless the customer inform us otherwise by following the instructions we provide.

7. Merger/Sale.

In the event that the Site, all or substantially all of its respective assets is acquired, individually identifying information of our members may be one of the assets sold in connection with that transaction, without notice to you or your consent. In such an event, we will notify Site users of such a change in ownership or transfer of assets by posting a notice on the Site.

8. Bankruptcy.

In the unlikely event of our bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your PII is treated, transferred or used. Therefore, you should know that in such event, your PII may be treated like any other asset of Recyclebank, and sold, transferred or shared with third parties, or used in ways not contemplated or permitted hereunder, without notice to you or your consent.

9. Protection of Recyclebank and Others.

We release account and other PII when we believe release is appropriate to comply with law, regulation, legal request, judicial proceeding, court order or legal process served on Recyclebank; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of Recyclebank, our Site users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

10. How Secure Is the PII You Collect?

We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your PII. While no security system is absolutely foolproof, we are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with OneTwine, you are issued a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you. When using a shared Device, always be sure to sign off when finished.

11. Third Party Links and Websites

This Privacy Policy applies only to the Site. This Site and emails received from Recyclebank may contain advertisements for and links to other websites not operated or controlled by Recyclebank. The policies and procedures we describe here do not apply to those third party sites. We have no control over the content, policies or actions of those sites, even if you are offered services on those sites because you have established an account with the Site. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects PII.

12. Minors

You must be 18 years of age or older to become a member of OneTwine. We do not knowingly collect information from minors.

13. Changing Your Personal Information

You may review, change or correct your PII at any time by accessing your account information on the Site or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal information, including your email address, and we urge you to review your information regularly to ensure that it is correct and complete.

14. Updates to the Privacy Policy

If you choose to visit the Site or use any of our other services, your visit and/or any dispute over privacy is subject to this Privacy Policy, our Terms of Use and Account Agreement (if you are a member), including limitations on damages, arbitration of disputes, and application of the law of the State of New York.

It may be appropriate to update our Privacy Policy, the Terms of Use, Account Agreement and other terms and conditions from time to time. We reserve the right to update this Privacy Policy at any time in our sole discretion, with or without advance notice. In the event of a significant change in the manner in which we maintain or treat PII or the terms of this Privacy Policy, we will display a notice on the Site or send you an email to inform you of these changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. This Privacy Policy was last updated on the date first indicated above. We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the PII we receive from you. Your continued use of this Site shall constitute your agreement to this Privacy Policy and any of its updates.

15. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:


Toll Free (US) Call:

RTS Recyclebank, LLC
Legal Department
435 Hudson Street, Suite 404
New York, NY 10014